We understand that you may have questions about your order status. Therefore we have created a procedure to streamline the process to assist us with addressing your concerns.
Please see use this example as a reference when contacting us via email:
Subject: Order number (XXXX-XXXXX)
Body of email: Concern or question about your order.
1) How long will it be before my order is shipped? (Please ensure you have waited 10 business days before contacting the company as the max shipping time frame needs to pass before this question will become valid.)
2) Can I change the size?
- If you wish to change sizes you must provide us with all of the following measurements:
a)Waist line ***the most important measurement in terms of sizing for compression garments.***
b) Current Weight
3) Can I upgrade to express shipping?
Please allow one business day for a response. Repeated requests within the same day will delay your response.
Please contact us at firstname.lastname@example.org or via the Contact Us form.